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  Steak and Shake Denies Service [to Deaf Mother in the Drive-Thru]
Parent(s) Issue 
Last EditedServo  Jan 28, 2008 10:52am
Logged 1 [Older]
CategoryBlog Entry
News DateWednesday, January 23, 2008 04:00:00 PM UTC0:0
DescriptionAfter picking my youngest son up from school, we decided to grab some shakes at the local Steak and Shake before heading over to the middle school to pick up Lauren.

I went through the empty drive through and drove past the speaker. After waiting a few minutes at the window, I finally honked the horn and waited some more. After a second honk a few minutes later, a young man appeared.

"Hi! I didn't order back there as I can't hear," I said, pointing to my ear. "I'd like two small shakes, one vanilla and one chocolate."

"You'll have to drive around again so I can take your order through the speaker," the guy said.

"I can't hear back there, so I'll need you to take my order here," I explained.

"No, it's our policy. You'll have to just drive around and tell me your order and then I can take your order."


"Look, if you're not going to take my order, I'm going to file a complaint and let the corporate office know about this."

"Well, I can call the cops on you for disrupting the business and holding up the drive thru."

"You're going to call the cops on me? I'm just trying to get service here!"

"I'm done with you." He abruptly shut the window, threw up his hands and walked away.
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